Refund policy
At Glamdesignerglasses.com, we want you to love every purchase. Here is the outline of your rights and options when a return or refund is needed. Please read carefully before contacting our support team.
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30 days from the date of delivery |
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Refund Method |
Original payment method or store credit |
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Exchange Window |
30 days from delivery (subject to availability) |
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Return Shipping |
Customer responsibility unless item is defective or incorrect |
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Processing Time |
5–10 business days after we receive your return |
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Contact |
support@glamdesignerglasses.com | Call or text 1-445-448-5407 |
1. Eligibility for Returns
To be eligible for a return, items must meet all of the following conditions:
• The item was purchased directly from glamdesignerglasses.com (not a third-party retailer)
• The return is initiated within 30 days of the confirmed delivery date
• The item is in its original, unworn condition with all original tags, packaging, and accessories intact
• The item has not been customized, engraved, or altered in any way
2. How to Initiate a Return
Step 1 — Contact Us
Email support@glamdesignerglasses.com, text 1-445-448-5407 within 30 days of delivery. Include the following in your message:
• Your full name and order number
• The item(s) you wish to return
• The reason for the return
• Photos of the item (required if defective or damaged)
Step 2 — Receive Your Return Label
Our team will review your request and respond within 2 business days. If approved, you will receive a prepaid return label. Please note that we will cover shipping only for defective/incorrect items only.
Step 3 — Package and Ship Your Return
Carefully repackage the item in its original packaging. Ship the return using a the prepaid return label. We generally recommend purchasing shipping insurance for items valued over $100, as GlamDesignerGlasses.com is not responsible for packages lost in return transit.
Step 4 — Confirmation & Processing
Once we receive your return, we will inspect the item within 2–3 business days and notify you by email. If approved, your refund will be processed within 5–10 business days.
Approved Refunds
Once your return is received and inspected, we will send you an email notifying you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
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Credit Card |
5–10 business days (dependent on your bank or card issuer) |
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PayPal |
3–5 business days |
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Store Credit |
Issued immediately upon return approval |
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Bank Transfer / Debit |
5–10 business days |
Partial Refunds
Partial refunds may be granted in the following situations:
• Items returned with missing original accessories or packaging (deduction may apply)
• Items showing minor signs of handling beyond what is needed to assess the product
• Returns initiated after 30 days but within 60 days, at management's discretion, may be eligible for store credit only
Rejected Refunds
Refunds may be rejected if the item does not meet our return eligibility criteria. In such cases, the item will be returned to you at your expense. We will notify you before returning any rejected item.
We offer exchanges for a different size, color, or style on eligible frames within 30 days of delivery, subject to availability. Prescription lenses are not exchangeable once the lenses have been fitted.
To request an exchange, follow the same process outlined in Section 2. In your message, specify the replacement item you would like. If the replacement item is of a higher value, you will be charged the difference. If it is of a lower value, the difference will be refunded to your original payment method.
5. Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged in transit, or different from what you ordered, we will make it right at no cost to you. Please contact us within 7 days of delivery and provide:
• Your order number
• A clear description of the issue
• Photos or video evidence of the defect or damage
Upon verification, we will arrange one of the following remedies at your preference:
• A full replacement of the same item, shipped free of charge
• A full refund to your original payment method
• A store credit of equal or greater value
We will provide a prepaid return shipping label for all defective, damaged, or incorrectly shipped items.
6. Promotional, Sale, and Discounted Items
Items purchased during promotional events, flash sales, or with a discount code are subject to the same 30-day return policy, unless explicitly marked as 'Final Sale' at the time of purchase. Final Sale items are not eligible for return, exchange, or refund.
Promotional discounts and coupon codes will not be re-issued if a return or refund is processed. Store credit issued for sale items will reflect the price paid, not the original retail price.
7. International Orders
GlamDesignerGlasses.com ships to selected international destinations. For international returns, the following additional conditions apply:
• Return shipping costs, including any applicable customs duties, taxes, or import fees, are the customer's responsibility
• We recommend using a trackable, insured courier service for all international returns
• GlamDesignerGlasses.com is not responsible for packages lost, delayed, or damaged in international return transit
• International refunds will be issued in the currency of the original transaction; exchange rate fluctuations are not our responsibility
• Please mark the return package clearly as 'Returned Merchandise — No Commercial Value' to avoid customs delays
8. Cancellations
Orders may be cancelled free of charge if the request is made before the order is processed or shipped. Once an order has entered processing or has shipped, it cannot be cancelled and must instead be returned following the process outlined in Section 2.
To request a cancellation, contact support@glamdesignerglasses.com immediately after placing your order with the subject line 'ORDER CANCELLATION — [Your Order Number]'.
9. Warranty
All frames sold on GlamDesignerGlasses.com are covered by a 12-month manufacturer's warranty against defects in materials and workmanship from the date of purchase.
The warranty does not cover:
• Damage resulting from accidents, misuse, or normal wear and tear
• Damage caused by improper storage, cleaning, or handling
• Cosmetic damage including scratches to lenses not present at delivery
• Modifications made to the product by the customer or a third party
To make a warranty claim, contact support@glamdesignerglasses.com with your order number and a description and photos of the defect. Approved warranty claims will be resolved by repair, replacement, or refund at our discretion.
10. Contact Us
Our customer support team is available Monday to Friday, 9:00 AM – 6:00 PM EST.